This Refund Policy explains how SoftSweep India Private Limited ("SoftSweep," "we," "us," or "our") handles refunds for paid consultations, services, and digital products purchased through our website or platforms. By making a payment to SoftSweep, you agree to the terms outlined below.
1. Overview
We strive to ensure our services, including franchise strategy consultations, our Lead Management System, and performance marketing packages, meet the expectations set out at the time of purchase. Refund eligibility depends on the type of service or product purchased, as outlined in this policy.
2. Franchise Strategy Consultation Fees
Paid strategy consultations may be cancelled and refunded in full if the cancellation request is made at least 48 hours before the scheduled session. Cancellations made within 48 hours of the session, or missed appointments without prior notice, are not eligible for a refund but may be rescheduled once at our discretion.
3. Lead Management System & Software Subscriptions
Subscription fees for our Lead Management System are billed in advance and are generally non-refundable once a billing cycle has started. If you experience a technical issue that prevents you from using the platform, please contact our support team within 7 days of the charge, and we will review your case for a partial or full refund at our discretion.
4. Marketing & Advertising Services
Amounts paid toward ad spend (e.g., Meta Ads, Google Ads budgets) are passed directly to the respective advertising platforms and are non-refundable once campaigns have gone live. Our service and management fees for setting up and running these campaigns are refundable only if work has not yet commenced.
5. Eligibility for Refunds
To be eligible for a refund, your request must:
- Be submitted in writing to our support team within the applicable timeframe for that service.
- Include your order or invoice reference number and reason for the refund request.
- Relate to a service where work, ad spend, or delivery has not already been substantially completed.
6. Non-Refundable Items
The following are generally non-refundable:
- Ad spend already delivered to third-party advertising platforms.
- Franchise application or onboarding fees once due diligence has commenced.
- Custom design, development, or training work that has already been completed and delivered.
7. How to Request a Refund
To request a refund, please email us at hello@softsweep.in with your invoice details and a brief explanation of your request. Our team will review your request and respond within 5–7 business days.
8. Refund Processing Time
Approved refunds will be processed to your original method of payment within 7–14 business days, depending on your bank or payment provider. Processing times may vary and are outside of our direct control once a refund has been initiated.
9. Cancellations
You may cancel an ongoing service or subscription at any time by notifying us in writing. Cancellation will take effect at the end of the current billing cycle, and no partial refunds will be issued for the remainder of an active cycle unless otherwise required by law.
10. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or business practices. Any changes will be posted on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Refund Policy or a specific charge, please contact us at:
SoftSweep India Pvt. Ltd.
203, Corporate Lounge, M-ira Road East, Maheveer Nagar, Mira Bhayandar, Maharashtra - 401107, India
Email: hello@softsweep.in
Phone: +91 98765 67822
